FAQs for New Library Membership Scheme for HKU Graduates
(effective from 1 September 2022)
Q1: Why are we introducing a fee structure starting in 2022?
A: As a public university, we are funded by the government for undergraduate students' and research postgraduates’ studies. We do not have funding to provide services to the graduates. Due to the cost pressure we face in recent years, we need to make this difficult decision to ensure the long term sustainability and success of the library.
Q2: When will the new fee take effect?
A: The new membership fee will take effect starting 1 September 2022 for the 2022-23 program year with the following discount:
|Borrower’s card holders with a library deposit||Three-year membership between 1 September 2022 and 31 August 2025 by offsetting the library deposit.|
|HKU BEA credit card holders with a waiver of library deposit||30% discount of annual fee for applications submitted on or before 31 December 2022. Free access to privileges of the new scheme from June to August 2022 for early bird applications made before 1 September 2022.|
|Reader’s card holders|
|Circle of Friends (HKU Graduate Platinum) card holders|
Q3: How do we determine the new fee?
A: The fee has taken into account our associated operating costs and charges for similar services by other local and international institutions.
Q4: What will the money be used for?
A: Every dollar of membership fees will be channelled into a special fund to cover the cost of essential services, including subscription costs of our print and e-resources, preservation of rare and unique collections, improved digital experiences and services for alumni, etc.
Q5: I am a current reader’s card holder/HKU BEA credit borrower’s card holder. When will my current library privileges expire?
A: Your privileges will expire on 1 September 2022. There is a transition period of three months (i.e. June to August 2022) for you to opt for the new membership. A special discount of 30% of annual fee will be available for applications submitted on or before 31 December 2022.
Q6: What if my reader's card/borrower's card already expired or will expire between May and August 2022?
A: You can submit online application for the new membership scheme now. The expiry date for all these applications received before 1 September 2022 would be 31 August 2023.
Q7: I am a current borrower’s card holder with a library deposit. What shall I do? (Updated 4 July 2022)
A: No action is required if you opt for automatic membership renewal. Your privileges will be automatically upgraded with the new membership scheme for three years from 1 September 2022 until 31 August 2025 by offsetting the deposit.
To support the future development of the Libraries, you may also consider a donation of your library deposit if the automatic membership renewal is not needed. A new donation page is being developed and more details will be provided soon.
If you opt for refund of the library deposit, please submit a complete application form together with your library card in person at Enquiries Counter (2/F, Main Library) or by mail to: Lending Services and Learning Environments, Main Library, University of Hong Kong, Pokfulam Road (ATTN: Refund of library deposit).
Q8: I am a graduate library card holder but I didn’t receive any notification about the new membership scheme. What shall I do?
A: We have notified all current users about the new membership scheme via email or by post. However, the contact information of some card holders on the library system may be outdated or no longer valid. Please send your full name, library card number and up-to-date/valid contact information to email@example.com. We will provide you details on how to join the new membership scheme based on your membership category.
Q9: I will graduate this year (i.e. 2022). Do I need to apply for the new graduate card?
A: You do not need to apply for the 2022-23 membership. Please note that the extension of Facility Access for the Class of 2022 graduates is confirmed. Please check the details.
Q10. I will not renew my graduate card. Can I get back the remaining uPrint printing units in my account? (Added 4 July 2022)
A: As stated in the conditions, please note that all uPrint printing units are NOT refundable. You are advised to consume all the remaining printing units before the card expiry date.
For other enquiries, please contact Lending Services and Learning Environments at firstname.lastname@example.org.