Frequently Asked Questions                                                                                           

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Q1: Why do we need to change to a new system?

Q2: When will the new system be implemented?

Q3: Why a new interface?

Q4: What will happen to Dragon, HKUL Catalogue?

Q5: How can I retain my reading history?

Q6: Will HKALL be the same?

Q7: How will I request items after the Go Live Date?

Q8: Will my library privileges be the same after the Go Live Date?

Q9: Will I be able to access electronic resources during the transition period of system migration?

Q10: Can I use my same username and password to access library online services with the new system?

Q11: Will there be a blackout of services during the migration?

Q12: The publisher website prompts me to purchase the article. But, I know HKU Libraries subscribes to this e-journal. What should I do?

Q13: How can I retrieve my saved records in e-Shelf of the previous Find@HKUL?


A1: Why do we need to change to a new system?

Adopting a shared ILS will enable better service delivery through a single search across all eight JULAC libraries along with the capability to share data and services to increase the value, visibility and relevance of collections.  

 

A2: When will the new system be implemented?

The Go-Live date of the new Integrated Library System is 17 July 2017 (Monday).

 

A3: Why a new interface?

Find@HKUL, our discovery tool, will have a new interface this summer. The new interface, according to the ExLibris’ documentation, is based on user studies and feedback from different user types. Instead of locating information with multiple tabs, the new design concept will feature a cleaner interface that gradually exposes researchers to more information as needed. The facets will be placed on the right hand side for convenience of selection.  Multiple facet selection, which the user studies found “confusing and cumbersome”, will not be available. But we’ve heard that the vendor will reconsider this functionality. What's more, with the new “Send to” function, you will be able to get a citation, email, print, or export to Endnote with more convenience.

 

A4: What will happen to Dragon, HKUL Catalogue?

With the new Shared ILS, the existing Millennium system will no longer be under active development. Dragon, HKUL Catalogue, which is an integrated component of Millennium will, therefore, also retire from service. Find@HKUL will offer the one-stop-shop discovery platform for searching HKUL Catalogue under the “Books” scope and for finding research articles under the “Articles” scope. A new scope “HKALL” will also be embedded to facilitate a more seamless user experience. More will be covered on HKALL below. Extended Search, a rather dated search technology in the current Find@HKUL, will also phase out in the new interface.

 

A5: How can I retain my reading history?

Reading history is the list of items which you have borrowed from the HKU Libraries. As your reading history will not be migrated to the new system, please export your list by 28 June 2017. The list can be exported by email, as a file, or into an Endnote Library. Please follow the procedure below:

  1. Login to your MyAccount@HKUL
  2. Click on “View” your Reading history
  3. Click on the button for “Export Reading History”
  4. Click “Select All”
  5. Choose your desired “Format of List” and the “Send List To”. 

For more details, please refer to the guide.

 

A6: Will HKALL be the same?

In the new Find@HKUL, besides the search scopes for “Books” and “Articles”, you will find an additional scope for “HKALL”. As such, HKALL will become more seamless and requests can be placed within fewer clicks.  In the new Find@HKUL, you can choose to search across the JULAC libraries, place a HKALL request, and the book will be delivered to the HKU Libraries for your pickup in a few days’ time. HKALL is an accelerated resource sharing project collaboratively undertaken by the academic libraries of eight local tertiary institutions.  

 

A7: How will I request items after the Go Live Date?

Three existing e-forms will be incorporated into the new Find@HKUL to streamline search and request processes. These include the storage collection request form, inter-branch delivery request form and HKALL request page. 

 

A8: Will my library privileges be the same after the Go Live Date?

To streamline the search, access, and delivery of materials in the new Find@HKUL, some library privileges will change. You may be entitled to more loans and services after 17 July 2017. Please check your borrowing privileges on our Library website.

 

A9: Will I be able to access electronic resources during the transition period of system migration?

Electronic resources are still accessible from the Electronic Resources website. Access from Dragon, the HKUL Catalogue will remain in place before the new system goes live. Please, however, note that there will be a 30-minute service suspension on 17July 2017 from 8:00 to 8:30 am for the system changeover.

 

A10: Can I use my same username and password to access library online services with the new system?

Accounts for HKU students, staff and HKU SPACE staff will not be affected by the new system. They can access library services with the same HKU Portal UID and PIN. HKU SPACE, Alumni, Circle of Friends and JULAC card holders will be prompted to reset their PIN first time when they login after the Go Live date. The new PIN will be effective immediately.

 

A11: Will there be a blackout of services during the migration?

To facilitate the system changeover, there will be a 30-minute suspension for online services that require HKUL authentication on 17 July 2017 from 8:00 to 8:30 am. Major services affected include access to Electronic Resources, Book a Space and eforms. Normal service is expected to resume at 8:30 am.

 

A12: The publisher website prompts me to purchase the article. But, I know HKU Libraries subscribes to this e-journal. What should I do?

You can install the “Reload via HKUL” Bookmarklet. This will help the publisher identify your affiliation with HKU. Please see quick guide.

A13: How can I retrieve my saved records in e-Shelf of the previous Find@HKUL?

Please use any HKU Libraries workstations to access the previous Find@HKUL via this link: http://discovery.lib.hku.hk/. Login to your library account to email / print the records, or export them to Endnote. With the new system, there is no further update and support on the previous Find@HKUL which will eventually be phased out.