HKUL > Circulation and Document Delivery > Online Request

Online Request

Users can place a hold on items currently charged out or held for a requester. Such holds or requests are ONLY accepted for items with the following status :
  DUE dd-mm-yy (except for reserve materials on 2-hour loan).
  On Holdshelf

How to request books online?

1.

Locate the desired item in Dragon

  Search for the item in Dragon, e.g. using title or call number search.
 

Upon full record display of the item, click on the Request button.

     
2.

Login
  HKU Staff and Students
  Enter your HKU Portal ID and PIN. (Note: If you do not have a UPortal ID and PIN or have forgotten yours, please refer to the Computer Centre web page)
   
  Other library users (including SPACE, Alumni, Circle of Friends, Distance Learners in Mainland China and JULAC users)
  Enter your Library Card number and PIN. (Note: First time users can set up the PIN here. The PIN is alphanumeric and can range from 3 to 8 digits. If you have forgotten your PIN, please go to the Registration Counter on G/F of Main Library. Our staff will clear your old PIN so that you can set up a new one on your own.)
     
3. Confirm your request
  Click on Request Selected Item.

Note:
(a) If there is more than one item, select an item from the list and then click on the Request Selected Item button.
(b) The requested item may be recalled and the current loan period shortened to make the item available sooner. The system, however, guarantees a minimum loan period of 16 days and therefore, items with loan period of 16 days or less will not be recalled.
     
4. Request confirmed
  A confirmation message “Your request for …. was successful” will then be displayed.
     

How many requests can I make?

     
   
Patron Type Max. no. of Requests
Teaching and Research Staff 25
HKU Postgraduate 10
HKU Undergraduate 8
Other HKU Borrowers 5
   

 

When can I pick up the requested item?

If the item is on 30-180 day loan, it will be subject to recall once a request has been placed. The loan period will then be shortened and the item will be available to the requester sooner. Items that are due in 10 days, however, will not be recalled.

Once the item is available for pickup, the Libraries will send the requester an email notification. Users who have registered with the SMS service will also receive an alert through their mobile phones. The item will then be placed on holdshelf for collection.
Generally, the wait period is as follows:
     
   
Loan Period of Requested Item Wait Period
30-day, 60-day, 120-day or 180-day 7 days
7-day 2 days
1-day or 2-day 1 day
   

 

You may, however, check the status of the requested items from your circulation record anytime:
     
1.

From the Libraries Homepage, click on View your Circulation Record/ Set Library PIN.
     
2. Login with your HKU Portal ID and PIN (for HKU staff and students) or your Library Card number and PIN (for SPACE, Alumni, Circle of Friends and JULAC users).
   
3. Click on # Request (Hold).
     
4. Check the status of the requested item.
     
   
Status Description
Due The item is still charged out.
(2 of 3 Holds) You are second in the queue with a total of 3 requests.
Ready for Pickup Item is available for loan to you.
     
Click here to See how this works.