Circulation and Document Delivery

Holds and Recalls

The service aims to expedite the circulation of high-demand books. The online request may lead to a recall of the checked out items or place it on hold for another user. The loan period will be shortened once users place a hold on an item and users will then receive an email or SMS notification for a new due date of the recalled item.

 


 

What kinds of materials can be requested / recalled?

 

Items can be requested and recalled if:

  • An item is checked-out by another patron or other UGC-funded libraries
  • An item with the status “on holdshelf”

 

Online requests are rejected under the following conditions:

  • An item is not requestable (e.g. 3-hours loan period)
  • An item with the status “Available” (Please fill in e-form for searching a missing item)
  • An item is located at owning library
  • The borrower whose borrowing privilege has been suspended or terminated
    • Borrower's  account has outstanding charges that exceeds the prescribed limit
    • Borrower's  account has overdue recalled item or more than 5 long overdue items

 

 

How to place a hold?

  1. Sign in before placing a request on checked-out item. 
    • HKU Staff and Students: Enter your HKU Portal ID and PIN. (If you do not have a Portal ID and PIN or have forgotten yours, please refer to the Information Technology Services web page).
    • Other library users (including SPACE, alumni, Circle of Friends, JULAC users and distance learners in Mainland China): Enter your Library Card Number and PIN (First time users can set up a PIN here. If you have forgotten your PIN, please approach Services Counter for help).
  2. Locate the desired requested item in Find@HKUL.
     
  3. Click on "Request this copy" button in "Get it" tab in order to place a hold.
     
  4. Choose preferred pickup location.
     
  5. Click "Request" button to submit the request online.
     
  6. A confirmation message "Request placed" is shown if the request is successful. An email notification will be sent to users when the requested item is ready for pick-up.

 

 

How many requests can I make?

User Type Request Quota for EACH category
(Physical items / Digitization)
Academic, Professional & Senior Administrative and Research Staff 25
HKU Postgraduates and Undergraduates 10
SPACE Academic staff 10
Other Registered Borrowers:
  • Honorary staff
  • Technicians
  • Visiting Scholars and External borrowers
  • Non-academic staff
  • Staff spouse and dependent
  • Alumni, Circle of Friends
  • JULAC staff and postgraduates
  • SPACE Non-academic staff and Part-time tutors
  • SPACE / Centennial College students
5

Note:
(i) Physical items requests: Request of physical items includes Inter-branch and Hing Wai Storage requests
(ii) Digitalization requests: Request of library materials in Hing Wai storage delivered electronically

 

When can I pick up the requested item?

When the item is ready for pick up from the hold shelf you will be notified by email. The normal turnaround time is:

Loan Period of Requested Item Wait Period
1 day, 2 days 1 day
7 days, 14 days 2 days
60 days, 180 days 7 days

 

Check the status of the item from your circulation record by clicking on MYACCOUNT@HKUL at library homepage. 

 

 

How should I respond to a recall?

All loans items are subject to recall once the item is requested by another user. The loan period will be shortened from the date of recall. User will receive a recall notice via email or SMS once the loaned item is requested by another patron. A new due date will supersede all previous loan periods or due dates. Users are advised to check your circulation record from MYACCOUNT@HKUL regularly and return the recalled item within 14 days from the date of recall to avoid overdue fines incurred or suspension of borrowing privilege. 

To get a recalled item, users can simply place an online request on the item or eligible users can place an online request through HKALL or interlibrary loan services

 

 

What if the book is not returned to the library on the new due date?

Overdue fines of $5.00 per day will be levied for late returns of recalled items. The patron will be blocked from further borrowing, renewals, or requests until all overdue recalled items are returned.