{"id":2056,"date":"2024-05-30T13:57:47","date_gmt":"2024-05-30T05:57:47","guid":{"rendered":"https:\/\/lib.hku.hk\/newsblog\/?p=2056"},"modified":"2026-04-30T11:59:04","modified_gmt":"2026-04-30T03:59:04","slug":"improvement-ideas-gleaned-from-the-results-of-2023-user-survey","status":"publish","type":"post","link":"https:\/\/lib.hku.hk\/newsblog\/?p=2056","title":{"rendered":"Improvement ideas gleaned from the results of 2023 User Survey"},"content":{"rendered":"<p><strong>Improvement ideas gleaned from the results of 2023 User Survey<\/strong><\/p>\n<p><strong><u>Overall responses<\/u><\/strong><\/p>\n<p>We would like to thank all the users who participated in the library survey between 1 and 21 November 2023. A total of 2,181 valid surveys and 926 written comments were received from various disciplines and target groups:<\/p>\n<div class=\"wp-block-image\"><img decoding=\"async\" class=\"alignleft wp-image-2057 size-full\" src=\"https:\/\/lib.hku.hk\/newsblog\/wp-content\/uploads\/2024\/05\/2023_survey_01.jpg\" alt=\"Valid Surveys by Discipline\" width=\"100%\" srcset=\"https:\/\/lib.hku.hk\/newsblog\/wp-content\/uploads\/2024\/05\/2023_survey_01.jpg 1024w, https:\/\/lib.hku.hk\/newsblog\/wp-content\/uploads\/2024\/05\/2023_survey_01-300x225.jpg 300w, https:\/\/lib.hku.hk\/newsblog\/wp-content\/uploads\/2024\/05\/2023_survey_01-768x576.jpg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div>\n<div>\n<div class=\"wp-block-image\"><img decoding=\"async\" class=\"alignnone wp-image-2058 size-full\" src=\"https:\/\/lib.hku.hk\/newsblog\/wp-content\/uploads\/2024\/05\/2023_survey_02.jpg\" alt=\"Valid Surveys by Position\" width=\"100%\" srcset=\"https:\/\/lib.hku.hk\/newsblog\/wp-content\/uploads\/2024\/05\/2023_survey_02.jpg 1024w, https:\/\/lib.hku.hk\/newsblog\/wp-content\/uploads\/2024\/05\/2023_survey_02-300x225.jpg 300w, https:\/\/lib.hku.hk\/newsblog\/wp-content\/uploads\/2024\/05\/2023_survey_02-768x576.jpg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div>\n<\/div>\n<p><strong><u>Data analysis<\/u><\/strong><\/p>\n<p>This is the second time we adopted the <a href=\"https:\/\/www.libqual.org\/home\">LibQUAL survey<\/a> since 2007. The comparative results of 2007 and 2023 indicate that:<\/p>\n<ul>\n<li>The minimum and perceived overall mean ratings have increased by 5.42% (i.e. from 6.02 to 6.42) and 2.81% (i.e. from 6.74 to 6.93) respectively while the desired mean rating remained almost at the same level (i.e. from 7.55 to 7.51).<\/li>\n<li>\u2018Library as Place\u2019 has surpassed \u2018Information Control\u2019 as the library function with the highest minimum (6.50) and desired (7.68) mean ratings, meaning that users have the highest expectation in this area.<\/li>\n<li>The perceived mean rating for \u2018Library as Place\u2019 (6.72) is however lower than that of \u2018Affect of Services\u2019 (7.02) and \u2018Information Control (7), resulting in a relatively larger gap between its desired and perceived mean ratings (7.68 vs 6.72).<\/li>\n<\/ul>\n<p>Comparative mean ratings between 2007 and 2023<\/p>\n<table title=\"Comparative mean\" border=\"1\" cellpadding=\"10\">\n<tbody>\n<tr>\n<th class=\"head\"><strong>Mean<\/strong><\/th>\n<th class=\"head\" colspan=\"2\"><strong>Minimum<\/strong><\/th>\n<th class=\"head\" colspan=\"2\"><strong>Perceived<\/strong><\/th>\n<th class=\"head\" colspan=\"2\"><strong>Desired<\/strong><\/th>\n<\/tr>\n<tr>\n<th class=\"head\"><strong>Year<\/strong><\/th>\n<th class=\"head\"><strong>2007<\/strong><\/th>\n<th class=\"head\"><strong>2023<\/strong><\/th>\n<th class=\"head\"><strong>2007<\/strong><\/th>\n<th class=\"head\"><strong>2023<\/strong><\/th>\n<th class=\"head\"><strong>2007<\/strong><\/th>\n<th class=\"head\"><strong>2023<\/strong><\/th>\n<\/tr>\n<tr>\n<td class=\"bg\">Affect of Service<\/td>\n<td class=\"bg\">5.80<\/td>\n<td class=\"bg\">6.33<\/td>\n<td class=\"bg\">6.64<\/td>\n<td class=\"bg\">7.02<\/td>\n<td class=\"bg\">7.30<\/td>\n<td class=\"bg\">7.32<\/td>\n<\/tr>\n<tr>\n<td class=\"bg\">Information Control<\/td>\n<td class=\"bg\">6.19<\/td>\n<td class=\"bg\">6.44<\/td>\n<td class=\"bg\">6.85<\/td>\n<td class=\"bg\">7.00<\/td>\n<td class=\"bg\">7.75<\/td>\n<td class=\"bg\">7.55<\/td>\n<\/tr>\n<tr>\n<td class=\"bg\">Library as Place<\/td>\n<td class=\"bg\">6.10<\/td>\n<td class=\"bg\">6.50<\/td>\n<td class=\"bg\">6.75<\/td>\n<td class=\"bg\">6.72<\/td>\n<td class=\"bg\">7.66<\/td>\n<td class=\"bg\">7.68<\/td>\n<\/tr>\n<tr>\n<td class=\"bg\">Overall<\/td>\n<td class=\"bg\">6.02<\/td>\n<td class=\"bg\">6.42<\/td>\n<td class=\"bg\">6.74<\/td>\n<td class=\"bg\">6.93<\/td>\n<td class=\"bg\">7.55<\/td>\n<td class=\"bg\">7.51<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<div><\/div>\n<div class=\"wp-block-image\"><img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-2059 size-full\" src=\"https:\/\/lib.hku.hk\/newsblog\/wp-content\/uploads\/2024\/05\/2023_survey_03.png\" alt=\"Summary Thermometer Chart\" width=\"519\" height=\"648\" srcset=\"https:\/\/lib.hku.hk\/newsblog\/wp-content\/uploads\/2024\/05\/2023_survey_03.png 519w, https:\/\/lib.hku.hk\/newsblog\/wp-content\/uploads\/2024\/05\/2023_survey_03-240x300.png 240w\" sizes=\"auto, (max-width: 519px) 100vw, 519px\" \/><\/div>\n<p>The top five surveyed areas that show the largest performance gap between desired and perceived mean ratings are:<\/p>\n<ol>\n<li>Space for group learning and group study (-1.1 out of 9)<\/li>\n<li>Library space that inspires study and learning (-1.08 out of 9)<\/li>\n<li>Quiet space for individual work (-0.96 out of 9)<\/li>\n<li>A haven for study, learning, or research (-0.73 out of 9)<\/li>\n<li>The electronic information resources I need (-0.62 out of 9)<\/li>\n<\/ol>\n<p><strong><u>Key areas of concern<\/u><\/strong><\/p>\n<p>The following free form comments with the highest frequency in the survey also echo the findings of the above analysis:<\/p>\n<ol>\n<li>Facilities &#8211; Insufficient seating (n=269); booking system not user-friendly (n=88); cancellation of hot water dispensers (n=58)<\/li>\n<li>Physical environment &#8211; Air-conditioning too strong (n=67)<\/li>\n<li>Opening hours \u2013 Not meeting user needs (n=21) ; need help to navigate in Main Library (15)<\/li>\n<li>Collections \u2013 Need more resources (n=24) and latest editions (n=17)<\/li>\n<\/ol>\n<p>To address the performance gaps identified in this survey, we have started exploring\/introducing some measures ranging from space and facility transformation, service enhancement, collection review to staff development. Respective library teams are working on action plans with a view to deploying the solutions within the 2024\/25 academic year.<\/p>\n<div class=\"wp-block-image\"><img decoding=\"async\" class=\"alignnone wp-image-2060 size-full\" src=\"https:\/\/lib.hku.hk\/newsblog\/wp-content\/uploads\/2024\/05\/2023_survey_04.png\" alt=\"Solutions being\/to be employed\" width=\"100%\" srcset=\"https:\/\/lib.hku.hk\/newsblog\/wp-content\/uploads\/2024\/05\/2023_survey_04.png 1024w, https:\/\/lib.hku.hk\/newsblog\/wp-content\/uploads\/2024\/05\/2023_survey_04-300x169.png 300w, https:\/\/lib.hku.hk\/newsblog\/wp-content\/uploads\/2024\/05\/2023_survey_04-768x432.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/div>\n<p>&nbsp;<\/p>\n<p>Please let us know if you have any questions about the survey by <a href=\"https:\/\/lib.hku.hk\/check_form\/ask_a_librarian-form\/\">Email a Librarian<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Improvement ideas gleaned from the results of 2023 User Survey Overall responses We would like to thank all the users who participated in the library survey between 1 and 21 November 2023. A total of 2,181 valid surveys and 926 written comments were received from various disciplines and target groups: Data analysis This is the [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-2056","post","type-post","status-publish","format-standard","hentry","category-breaking_news"],"_links":{"self":[{"href":"https:\/\/lib.hku.hk\/newsblog\/index.php?rest_route=\/wp\/v2\/posts\/2056","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/lib.hku.hk\/newsblog\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/lib.hku.hk\/newsblog\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/lib.hku.hk\/newsblog\/index.php?rest_route=\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/lib.hku.hk\/newsblog\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2056"}],"version-history":[{"count":21,"href":"https:\/\/lib.hku.hk\/newsblog\/index.php?rest_route=\/wp\/v2\/posts\/2056\/revisions"}],"predecessor-version":[{"id":2213,"href":"https:\/\/lib.hku.hk\/newsblog\/index.php?rest_route=\/wp\/v2\/posts\/2056\/revisions\/2213"}],"wp:attachment":[{"href":"https:\/\/lib.hku.hk\/newsblog\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2056"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/lib.hku.hk\/newsblog\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=2056"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/lib.hku.hk\/newsblog\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=2056"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}